Job Title: Credit Controller 

Location: Becket House, Worthing (hybrid 2 days from home after probation)

Brand: LRG

Salary: Competitive 

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. 

Job Summary and key responsibilities: 

The Credit Controller provides vital support to the Rent Arrears team, focusing on administrative duties and assisting with credit control processes as required. The role involves direct communication with tenants, landlords, guarantors, and internal stakeholders via phone and email, ensuring smooth and effective debt recovery operations

Administrative Responsibilities:

• Provide day-to-day administrative support to the Rent Arrears team.
• Issue daily arrears notifications to relevant parties (tenants, landlords, and guarantors).
• Generate rent statements when requested.
• Assist in compiling reports as needed.
• Respond to tenant & landlord queries via phone and email, ensuring timely follow-ups.

Credit Control responsibilities:

• Pursue overdue debts and arrears through telephone, email, and letter within agreed timeframes.
• Handle and resolve customer queries efficiently.
• Conduct follow-ups with tenants and landlords according to the team’s process and chase cycle

Additional Responsibilities:

• Consistently operate within and demonstrate LRG company values.
• Provide support to other departments with ad-hoc credit control functions

What are we looking for: 

• Positive can-do attitude when it comes to delivering business change.
• Good written and oral communications skills.
• Ability to work independently with minimal supervision.
• Ability to negotiate best outcomes for all parties
• Good business acumen for problem solving & customer focus
• Highly numerical, analytical whilst focused on the detail, maintaining an appreciation of the bigger picture.
• Good level of IT related knowledge and associated Microsoft office packages
• Property related experience but not essential

What we can offer you: 

• Proven track record for career growth and advancement within the company 
• Market leading training and ongoing professional development  
• Supportive and collaborative team environment 

Benefits: 

• Competitive salary 
• Salary sacrifice pension scheme  
• Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year 
• Staff discounts and LRG incentive program 
• Excellent parental leave and fertility policy in place 

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. 

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.