Job Title: Property Manager

Location: Reading

Brand: LRG

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

An exciting opportunity to work with the growing Corporate Lettings team. The role will be to manage a portfolio of properties for investment grade Corporate landlord’s and provide support to the Senior Property Manager and the wider corporate team.

Key Responsibilities:

• Responding promptly and effectively to internal and external complaints.
• Managing the tenancies of a group of properties from the commencement of the tenancy until the end of the tenancy and where necessary, once the property is empty. Specifically checking and adhering to landlords’ management instructions.
• Issuing instructions for management inspections, reporting to landlords the outcome following.
• Issuing instructions for safety inspections including gas safety checks and ensuring compliance.
• Organizing for remedial works to be completed on a timely basis.
• Advising CSM/Sub Agents of any repairs required before reletting.
• Obtaining estimates, issuing works order, and paying invoices.
• Dealing promptly with correspondence, telephone calls and personal visits from tenants/landlords.
• Conducting sight visits where necessary.
• Receiving end of tenancy reports, advising landlords and tenants of charges on tenant’s deposits for cleaning, repairs, or replacements.
• Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.
• Advising utility companies of tenancy changes where necessary and of meter readings at the end of the tenancy.
• Reporting any complaint or legal letter/notice to the SPM/ CSM or Head of BTR immediately upon receipt.
• Liaising closely with letting offices and client account departments.
• Responding immediately to any lack of security or essential services, or any damage to tenants or the public associated with the landlord’s property.
• Forwarding on landlord’s mail.
• Ensuring that appropriate charges are made for all services rendered.
• Serving appropriate notices, where the landlord or tenant wishes to end a tenancy.
• Dealing with landlord statement queries.
• Dealing with extensions and renewals. Obtaining rent increases where possible.
• Working closely with the Asset Manager and Operations Manager to ensure all relevant documentation is supplied for properties that we have taken over management to ensure compliance.
• Achieving and maintaining relevant industry qualifications.

What are we looking for:

• This role requires a self-motivated and organised individual who can use initiative to solve problems.
• Exceptional customer service skills and effective communication both verbal and written.
• IT literate with good working knowledge of Microsoft Office applications.
• Must have ability to work from both home and Head Office in Reading.

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment
• Hybrid working policy

Benefits:

• Competitive base salary and Commission structure
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.