Job Title: Operations Temp Administrator

Location: Reading

Brand: Romans

Salary: £24,000

Hours: Monday to Friday 8:30am - 5pm (1 hr lunch)

Contract Length - Jan 2025 to May 2025

About Romans:

Romans, founded in Bracknell In 1987, are one of the largest and most respected property groups in south-east England. In 2016 we joined forces with our sister company Leaders, and since then more respected brands have joined forces with us so now we have a combined UK network of over 215 estate and letting agencies, known as the Leaders Romans Group.

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities:

An exciting opportunity to work with the growing Corporate Lettings team. The role will be to provide support to the Corporate Lettings Operations Manager and the wider Customer Success Managers (CSM) team completing daily administrative tasks, as well as the assistance on-boarding new portfolios.

Key Responsibilities:

• Support the Corporate Lettings Operations Manager.
• Processing tenancy move ins through our CRM system.
• Providing support to the Client Success Managers by progressing upcoming tenancy move-ins.
• Liaise with Romans/Leaders branches to ensure the tenancy move in paperwork is correct
• Closely monitor the property portfolio statuses, working closely with the Client Success Managers.
• Compile and evaluate monthly reports.
• Assist with the on-boarding of new client portfolios – which includes inputting and checking data, liaising with the previous managing agent to chase relevant information, and scanning in documentation.
• Conducting various audits and reporting findings to the Corporate Lettings Manager
• Providing admin support to Move Management, Accounts and Debt Management if necessary.
• Maintaining and creating spreadsheets where necessary.
• Carrying out general administrative duties.
• Process and provide panel management administration for Let Only instructions via Corp in the LRG branches.
• Create monthly invoices for Let only business completed via corporate accounts team.
• Use Smartsheet for project management tasks.
• Liaise with support services, such as database support, Process and Implementation and IT to ensure the correct and most robust process are being provided to the corporate team.
• Work with the business analyst to provide up to date information for bespoke reporting both internally and externally, as required.

What are we looking for:

• This role requires a self-motivated and organised individual who can use initiative to solve problems.
• Exceptional customer service skills and effective communication both verbal and written.
• The successful candidate would benefit from a Lettings background, but this is not essential.
• IT literate with good working knowledge of Microsoft Office applications.
• Experience of general administration would be a significant benefit to the role.

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits:

• Competitive base salary and additional incentives
• Quarterly and yearly awards including trips abroad
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service

• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.  

Leader Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.