Customer Service Advisor
Jump onboard to grow your career with a market leading company who offer ample progression opportunities, award winning training and to become part of a group who care about our people!
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Job Title: Customer Service Advisor
Location: Manchester
Brand: Leaders Romans Group
Salary: £25,000 OTE (uncapped)
Hours: Monday-Thursday 9:00am-6:00pm Friday 9:00am-5:30pm.
Brand:
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary
Reporting to the Team Leader, LRG are seeking a Customer Service Advisor to join our dedicated and dynamic team based in Manchester. As a Customer advisor you will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact assisting them with inquiries, booking appointments along with providing information and cross-selling our additional services.
Key Responsibilities:
- Contacting previous and current clients to discuss the opportunities LRG can offer
- Showcasing excellent customer service skills and building rapport with customers
- Processing customers online applications and converting to appointments/leads for local branches
- Assist in the sales process by promoting products / services and identifying upselling or cross-selling opportunities
- Work towards achieving KPI’s set by the Managers
What are we looking for:
- Outstanding communication, and interpersonal skills
- Excellent time management and organizational skills
- The ability to educate our customers on a range of services LRG offer
- Grade C at GCSE level in English Language or equivalent
- Highly motivated and career orientated.
What we can offer you:
- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Supportive and collaborative team environment
Benefits:
- Competitive base salary and Commission structure
- Quarterly and yearly awards including trips abroad
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
Leader Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
- Department
- Customer Service and Call Centre
- Locations
- Exchange Quay Manchester
- Yearly salary
- £25,000
- Employment type
- Full-time
- Driving Licence Required
- No
Current Opportunities
Exchange Quay Manchester
Our Culture
Our culture is what makes us who we are and all of the people within LRG are our driving force behind that.
We operate an open culture and are dedicated to creating an environment in which our employees feel they can speak up and share their thoughts. We're dedicated to engagement, recognition, wellbeing and diversity and inclusion. We also offer our staff fantastic working conditions both out in our branches and Head Office in Wokingham, Berkshire.
About Leaders Romans Group
LRG is one of the largest multi-faceted property companies in the UK. Our brands include Leaders, Romans, Boyer, Gibbs-Gillespie, Moginie James, Portico, Scott Fraser, Stirling Ackroyd, The Acorn Group, And Co, Revolution, Dunlop Heywood, Mortgage Scout, Bode Insurance Solutions, Glide and Hoses Rhodes, Dickson. All of which are supported by a centralised specialist team.
Our teams are experienced in their industries and local areas, providing a market-leading service and advice to a huge variety of customers across the country. Many of our brands are regularly recognised with awards for the work they do.
Our brands have been operational for over 30 years and through a combination of acquisition and organic growth, we are continuing to grow all areas of our business and, we are not done yet!
Customer Service Advisor
Jump onboard to grow your career with a market leading company who offer ample progression opportunities, award winning training and to become part of a group who care about our people!
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