Job Title: Asset Manager 

Location: Luton

Brand: Leaders 

Salary:  Up to £30,000 OTE inclusive of commission

Hours: Monday to Friday 9am to 5:30pm

About Leaders:    

Leaders as part of the Leaders Romans Group, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market 

Job Summary and key responsibilities: 

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Asset Manager to join our dedicated and dynamic team based in Luton. As an Asset Manager, experience is essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end. 

Key Responsibilities: 

• Overseeing department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels. 
• Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching and development. 
• Hold regular team meetings 
• Attend branch meetings as required and advise branch managers of any matters requiring their attention. 
• Responding promptly and effectively to internal and external complaints. 
• Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner. Specifically checking and adhering to landlords’ management instructions; Issuing instructions for management inspections and reporting to landlords following inspections; Issuing instructions for safety inspections including gas safety checks. 
• Organising for remedial works to be completed on a timely basis. 
• Advising landlords/managing agents of want of repairs. 
• Obtaining estimates, issuing works orders, paying invoices. 
• Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants. 
• Receiving End of Tenancy Reports, advising landlords and tenants of charges on tenants’ deposit for cleaning, repairs or replacements. 
• Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held. 
• Advising utility companies of tenancy changes and of meter readings at the end of the tenancies. 
• Ensuring that the Aspasia diary is kept up-to-date to monitor outstanding matters. 
• Reporting any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager and the Lettings Director immediately upon receipt. 
• Liaising closely with letting offices and client account departments. 
• Responding immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords’ property. 
• Forwarding landlords’ mail. o Ensuring that appropriate charges are made for all services rendered. 
• Serving appropriate notices, where the landlord or tenant wishes to end a tenancy. 
• Dealing with landlord statement queries. 
• Dealing with extensions and renewals. 
• Achieving and maintaining relevant industry qualifications. 

What are we looking for: 

• Have property management experience. 
• Be passionate about delivering exceptional customer service 
• Have experience of managing and supporting staff development 
• Have strong organisational and time management skills 
• Have the ability to work under pressure and towards deadlines 
• Have strong communication skills and confidence in building rapport with a variety of stakeholders 

What we can offer you: 

• Proven track record for career growth and advancement within the company 
• Market leading training and ongoing professional development  
• Access to a diverse portfolio of properties 
• Supportive and collaborative team environment 

Benefits: 

• Competitive base salary and additional incentives 
• Quarterly and yearly awards including trips abroad 
• Salary sacrifice pension scheme  
• Generous Holiday allowance, increasing by 1 day per year based on service 
• Excellent Parental leave and newly introduced Fertility policy 
• Staff discounts 

Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares or commitment to excellence in the Real Estate Industry. 

Leader Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.